Friday, July 9, 2010
ATT Scam Artists
After all, last year when the nice lady called and told me that they could upgrade my DSL speed for a nominal fee, I was so happy!
I called ATT this morning and we went over my router settings to make sure that those new neighbors weren't poaching my bandwidth. No problems there.
The rep guided me to the Speedtest site and apparently my connection was moving along at a snails pace, 600 k and 400k peak signal. "Oh no," she said, "you should be at 1.5 to 3.5m. We are just going to have to get you a ticket number and send out a repair man."
About three hours later, the troubleshooter showed up at my door with a grin. "You should be running about 385k" he told me.
"Wait a second," I protested. "The nice lady on the phone said I should be running ten times faster."
"And I bet a nice lady sold you an upgrade about six months ago that promised all this speed, didn't they?"
I silently nodded my head.
"You can't violate the laws of physics, my friend. Your whole block can only go a maximum of 385k. The switching station is way over on Reche. They could easily put new cards in the box outside but they won't upgrade it. You only get 10% of the signal strength that you were promised."
"But why didn't they tell me that on the phone? Why didn't they inform me of that when they took additional money all these months? Why didn't anyone admit that they couldn't deliver? Why, that's fraud."
He just smiled at me. He said that he adjusted something that would reduce the signal even further but allow me to use whatever signal I had more efficiently and wished me a pleasant day...
Suffice it to say, I am totally pissed about the whole matter. It is a corporate bait and switch and I have been played for a sucker. Rather than make capital improvements that would allow them to deliver decent service to my small town, they operate on the QT, hoping nobody will notice.
It's not really much different than getting shorted on money at the ATM, only we are dealing with bandwidth. But they own the equipment, the only game in town. And if we are too dumb to notice, well shame on us.
So check your speeds, reader and see if you too, are getting rear ended by these pirates. I am going to dash off a few letters, to the PUC and to ATT, not that they have a snowball's chance in hell of getting anything fixed. But I hate feeling like a shlemiel. Class action, anybody?